Home / Factory Warranty Repair

Factory authorized repair station

Warranty repair, without the runaround.

Done Right is trusted by major manufacturers to provide warranty service for their customers. We can help determine coverage, schedule the repair and communicate with the manufacturer when approvals are needed.

Start a Warranty Service Request →☎ Call 800-714-3281

✓ Full warranty and parts warranty support✓ Manufacturer communication handled with you✓ Warranty repair parts stocked when available

Looking for Comfort Wave Products warranty service?

If your pool heat pump is a Comfort Wave unit, view Comfort Wave warranty information and service options here.

Comfort Wave warranty service →

Factory warranty support from technicians who know the equipment

Factory authorizedwarranty repair support

20+ yearsserving Florida customers

Stocked partsfor many common repairs

Two Florida coastsone standard of service

How warranty service works

We help move the repair from problem to approval to completion.

Warranty work can involve more than fixing the heater. Coverage, serial numbers, parts and manufacturer approval can all be part of the process. We help keep those pieces moving.

Confirm the equipment

We start with the heater brand, model, serial number and the symptoms you are seeing.

Determine warranty status

We help identify whether the equipment may have full coverage, parts coverage or another manufacturer warranty condition.

Diagnose the failure

A qualified technician determines what actually failed and documents what is needed for the repair.

Handle approvals and repair

When manufacturer approval is required, we communicate the repair information and move forward once coverage is confirmed.

Your warranty should help you.

It should not turn a broken pool heater into a second job for you to manage.

Done Right warranty support

We stay involved in the process.

✓

Manufacturer communicationWe can communicate repair findings and coverage needs with the manufacturer on your behalf.

✓

Priority scheduling when possibleWarranty calls are scheduled with the goal of getting the equipment diagnosed and moving quickly.

✓

Parts ready for real repairsWe carry a broad range of pool heater parts so approved work is not automatically delayed by basic parts needs.

Request Warranty Service →

🛡️

Not sure what your warranty covers?

Start with the information on the heater.

If you are not sure whether the heater is still under warranty, that is okay. Send us the brand, model and serial number along with a description of the problem. We can use that information to help determine the next step.

Brand and modelUsually found on the equipment data label.

Serial numberThis is often needed to verify age and manufacturer coverage.

What the heater is doingError codes, noises, leaks or a simple description of the problem all help.

Send Warranty Information →

Full warranty or parts warranty

Coverage can change. The repair process still needs to be clear.

Some equipment may be covered in full while other warranties cover specific parts. We help establish what applies before the repair moves forward.

What we can help coordinate

Warranty statusManufacturer approvalCovered partsRepair documentationService schedulingParts availability

Warranty coverage is determined by the equipment manufacturer. Done Right can help verify and coordinate the repair process, but final coverage depends on the manufacturer and the terms of the specific warranty.

Need warranty help?

Give us the heater information. We will help figure out what comes next.

Start with the brand, model, serial number and a quick description of the problem.

Request Warranty Service Call Now