Pool Heat Pump Troubleshooting
NO POWER
Ensure the set temperature is higher than the current water temperature. (see owners manuals for more details)
Check breaker or disconnect out by the heat pump to make sure it is in the "ON" position.
Check to make sure the breaker in main panel that feeds power to the disconnect or sub panel out by the pool equipment is in the "ON" position.
Running Not Heating
Unit is running but it is not heating enough -
How many hours per day is the unit operating? Remember that the heat pump only operates while the pool pump is running. In cooler outdoor temperatures set the time clock to permit 12-24 hour per day operation. After the desired temperature is reached, return the unit to normal operation of 10-12 hours per day to maintain your temperature.
NO FLOW
Check that there is water flow to the unit. Most units will have a light indicator with "flow" or "flow error" or the display panel will read "flow".
If the heater reads "flow" check the following:
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Check the pool pump is running.
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Check that the pool pump filter is clean.
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Check the valves to the heat pump are open.
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Check that bypass valves (if fitted) are correctly set.
Leaking
Unit is running and there is lots of water. Air source pool heat pumps can condensate between 3-5 gallons per hour. A leak in the pool heat pump will present it's self if its running or off.
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Shut off pool heat pump
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Run filter pump only for 10 hours
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Check back to see if pad is dry
If all of the points above are checked and the Heat Pump is still not working, then call for service at
800-714-3281
When calling for a service call please provide the following information:
Make & Model
Serial Number (if readable)
Approximate date of install
We repair all makes and models of swimming pool heat pumps.
Gulfstream Pool Heat Pumps. GS1000 GS1500 HE110 HE125 HE150 AquaCal Pool Heat Pumps. AquaCal Heatwave. AquaCal SuperQuiet. AquaCal Tropical. Heat Siphon Pool Heat Pumps. Hayward Pool Heat Pumps. Jandy Pool Heat Pumps JRT. Pentair Pool Heat Pumps. Raypak Pool Heat Pumps. Rheem Porpoise Pool Heat Pumps. Waterco Pool Heat Pumps. Titan Pool Heat Pumps. EUS Captain, EUS Mark VI Porpoise Pool Heat Pumps. Suretemp Pool Heat Pumps. Rome Pool Heat Pumps. Nirvana Pool Heat Pumps. Jacuzzi Pool Heat Pumps. Sunburst Pool Heat Pumps. ComforTemp Pool Heat Pumps. Thermeau Pool Heat Pumps. EcoStealth Porpoise Pool Heat Pumps. Built Right Pool Heat Pumps. BR80XW BR100XW BR115XW BR135XW. Air Energy Pool Heat Pumps. AE2000. Summit Pool Heat Pumps. HeatPro Pool Heat Pumps. AquaPro Pool Heat Pumps. Zodiac Pool Heat Pumps. Heat Siphon. Pool Heat Pumps. WaterCo Pool Heat Pumps. AquaFier Pool Heat Pumps. Weather King Pool Heat Pumps. Porpoise Pool Heat Pumps. Calorex Porpoise Pool Heat Pumps. SwimTemp Porpoise Pool Heat Pumps. Kopec Porpoise Pool Heat Pumps. AquaCal WaterSource. Geothermal. Symbiont Water Source.